Etiquette Plus

The answer is under the jurisdiction of the company’s owner or management who should give instructions at the time of hiring. When in doubt, ask. Personally, I think it is more professional to state your name. That way a caller has reference. Nothing is worse than being asked later, “To whom did you speak?” and not having a clue. Good lesson: Always make note of a person’s name and ask for a reference number or record locator. This is especially important when making reservations.